Keeping a pilot running consistently through the whole process involves listening to your carers and responding in a way that keeps it moving in the direction that you want it to.
Your pilot residents are all setup; the carers all registered; devices charged; and everyone knows how to use the application. You're carers are using the application each day, so now the focus shifts to keeping the pilot running. It's important to keep it on the right path, ensure people's feedback is being listened to and make sure that everyone is continuing to use the application in the way that you want.
However long you have decided to run the pilot for, keeping it running consistently through the whole process involves listening to your carers and responding in a way that keeps it moving in the direction that you want it to. This phase is all about listening, supporting and responding to issues efficiently.
Speak to us
The most important activity you can undertake during your pilot, especially when you encounter problems, have questions or need advice - is speak to us. We are here to support you through the process. Use the support functionality available throughout our application and on our website to get in contact with us. We will help in any way we can. Remember you can also tell your carers to contact us with any application related questions.
Regularly keeping abreast of progress is a key factor that will contribute towards the eventual success of your pilot. We recommend the following approach:
Nothing too onerous, but its important to stay on top of the pilot.
- Check in with a couple of members of staff to make sure they are happy
- Check that the devices they are using are charged and operational
- Login and take a look at the timeline posts that have been made
We find it is a good idea for the person ultimately responsible for the pilot and the day-to-day manager talk to establish if the pilot is going the in the right direction. A good time to do this is towards the end of the week. We recommend the following:
- Identify any issues that KareInn could help with (then let us know)
- Are there any outstanding issues that need to be dealt with?
- Are there any behavioural issues that need to be changed? If so how will you do it?
- What is the general feedback from the carers?
- Have any issues been highlighted
Mid way through your pilot, and towards the end, we recommend that you do what we call a Health Check. The purpose of this is to evaluate how the pilot is going and gather any information that you may need to help you with your evaluation. At this point you can ask us to help you gather some of these metrics.
- How many staff have used the application?
- How long has each staff member spent using the application each day?
- How much data have we captured?
This will help you in your evaluation process as to whether to roll out our software across your company.
We normally recommend that pilots run for 2-6 weeks. After this time period you will have everything that you need to make a commercial decision. So what next? The next step is to evaluate your pilot objectively and ensure that the software has achieved your goals.