Before you start your pilot it's vital that you know what it is you’re hoping to accomplish.
Before you start your pilot it's vital that you know what it is you’re testing. It sounds obvious, but it can be the source of uncertainty as the pilot progresses.
We think it's important to set out your goals early on. Don't worry it doesn't have to be a complicated, drawn out process. It is fairly simple. What do you want our app to accomplish? Why are you even trying it in the first place?
Each company has a slightly different answer to these questions. Here are some examples:
- We want daily diaries to take a 1/4 of the time it currently takes each carer;
- To be able to provide more care at point of delivery;
- To improve staff moral by giving them better tools to care with;
- To provide better insights into a residents wellbeing;
- To replace a paper process that is cumbersome and time consuming;
- To utilise the latent computer skills present in our carers by using mobile devices;
- To provide more personalised care; and
- To increase the transparency of what is happening across the company
(Psst, our app does all of the above!)
For some it is all about productivity, others about providing better care. For almost everyone it is about a combination of factors.
Even though we like to think our software is the future of care, don't be susceptible to the “shiny new thing” syndrome - they see something new and want to have it. The problem with this is they never stop to think about what they want it to do.
As a consequence, there’s no way to decide if it was worth it. This results in the final decision being postponed, with the process costing more than it should have done and wasting peoples time unnecessarily.
So, before establishing a pilot program, sit down and write out in a few sentences or even just a few bullet points what you want it to accomplish.
For example, lets take a fictitious company "Jameson Care Homes", they might write:
- Replace our paper processes to improve record keeping
- Provide more personalised care, especially to our dementia sufferers
- Reduce the hour our carers currently take on paperwork at the end of the day
Once you know what it is you’re hoping to accomplish, you can begin to prepare for a pilot program that is able to test your hypothesis and see if our technology actually accomplishes what you’re hoping it will.
We are confident that it will meet your expectations, but we want you to be too.
We think it is important to set the goals for your pilot early on to ensure success in the long run.
- Know what it is you are looking to test
- Setting your goals is a simple process and gives you a method of evaluating the pilot at the end
- List out the goals you would like to test for during the pilot
- Remember we are always here to help you identify your goals