For your pilot residents, if you're happy with your evaluation and using a paper process, just keep going. You're live. Done.
This is the fun part. Seriously. For your pilot residents, if you're happy with your evaluation and using a paper process, just keep going. You're live. Done.
For your other residents and carers, its a matter of planning when you will add them to your account. For small homes, this process is straightforward. For larger care home groups, there is a little more coordination.
Individual Care Homes
Rolling out the software to an individual home is a fairly straightforward process. It involves setting up all the carers, adding all the residents into logical groups and ensuring everyone knows what is happening.
We recommend the following order to roll out our software into an individual care home:
- Add all the resident profiles. Don't worry about needs assessments yet*
- Invite all the carers and ensure everyone has registered
- Determine a start date for everyone to start using the application
- Communicate the start date to everyone
- Ensure everyone starts to use the application on the agreed start date
- Pause. Make sure everything is being used in the way that you want
- Start to add all the latest needs assessments for each resident
* Resident needs assessments form a vital component of the application. However they can delay the process of getting all the carers using the application. For this reason we encourage the needs assessments to be added / amended during the first few days of usage. If all the needs assessments are added before any usage, it can delay the roll out.
Multiple Care Homes
For companies that have multiple care homes the process is slightly more complex. Rolling out to each home is the same as the process described in "Individual Care Homes" above, but requires coordination across the company.
Our recommendation is to perform the roll out one home at a time, communicating progress along the way. Once you have an established process, feel free to scale to more than one home at a time.
We also encourage your pilot care home managers to talk with the manager of the home that is being roll out to. It ensures buy-in at the manager level - vital for a successful roll out process.